Your privacy is our priority. This policy clearly explains how hoko69 collects, uses, stores, and protects your personal information as a member of our online gaming platform.
All data transmitted between your device and hoko69's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Your personal data is only accessible by hoko69 staff with specific authorisation and a legitimate business need. All access is recorded and audited on a regular basis.
Hoko69 has never and will never sell, rent or trade members' personal information to third parties for marketing or commercial purposes without your consent.
All personal data is stored on servers protected by multi-layered security protocols. Your password is never stored in plain text — it is processed using cryptographic hashing methods.
You have the right to access, correct and request deletion of your personal data. Hoko69 provides easy channels for you to manage your own account privacy.
The hoko69 privacy policy is drafted in accordance with applicable data protection legal requirements, ensuring that the management of your information meets the standards set by the relevant regulatory bodies.
Hoko69 ("we", "Platform") takes seriously our responsibility toward the privacy of every member and user of the platform. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use the hoko69.net platform and all related services.
This document forms part of your overall agreement with hoko69, together with our Terms and Conditions and Responsible Gaming Policy. We encourage you to read all of these documents to fully understand our commitment to your data protection and privacy.
Every time you register a new account, make a deposit, play a game or contact our support team, certain information is collected to enable us to deliver the best service to you. We understand that your trust is our most valuable asset, and we never take that responsibility lightly.
Hoko69 collects two main types of information — information you provide directly and information collected automatically when you use our platform.
Information you provide directly:
Information collected automatically:
Collected information is used solely for lawful and transparent purposes. Below is a summary table of how your data is used on the hoko69 platform:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account registration & verification | Name, email, date of birth, ID documents | Contractual Compliance |
| Financial transaction processing | Banking information, transaction history | Contractual Compliance |
| KYC Identity Verification | Identity documents, selfie | Regulatory Obligation |
| Fraud prevention & security | IP address, usage patterns, device | Legitimate Interest |
| Customer Support | Communication records, account details | Contractual Compliance |
| Marketing & promotions (with consent) | Email, game preferences | Your consent |
| Platform analytics & improvement | Anonymous usage data | Legitimate Interest |
You may withdraw your consent to receive marketing communications at any time by contacting the hoko69 support team. Withdrawing marketing consent will not affect your access to our core services.
Hoko69 does not sell or disclose your personal information to external parties for independent marketing purposes. However, there are limited situations where data sharing is necessary to deliver our services:
Hoko69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some hoko69 platform features.
Hoko69 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, modification or disclosure. Among the security measures we implement:
Hoko69 retains your personal data for as long as necessary to fulfil the purpose of data collection, regulatory obligations and applicable legal requirements. General data retention guidelines are as follows:
Once the specified retention period has ended, your data will be deleted or anonymised in a secure and permanent manner. You may request further information about specific data retention periods by contacting our team.
As a hoko69 member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your data under certain circumstances, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a structured format that can be transferred to another service provider.
Request restriction of your data processing while a dispute or review is in progress.
To exercise any of the above rights, please contact the hoko69 data protection team through the available support channels. We will process your request within the timeframe required by applicable law, typically within 30 business days.
The hoko69 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we find that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe that a minor has registered an account on our platform, please contact our support team immediately.
The hoko69 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies to the hoko69 platform only.
Hoko69 is not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policy of each website you visit separately. The presence of any links on our platform does not imply that we endorse or support the relevant website or service.
Hoko69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or technologies used.
When there are material changes to this Privacy Policy, we will notify you via a prominent notice on the platform or through your registered email. The "Updated" date at the top of this document will always reflect the latest version of our policy.
Your continued use of the hoko69 platform following the publication of any amendments constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and stop using our services.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by hoko69, our team is available to assist you 24 hours a day, 7 days a week.
You can reach us via:
This Privacy Policy is effective from January 2026. We are committed to always being transparent in the management of your data and will promptly notify you of any significant changes.
Join over 500,000 Malaysian players who trust hoko69 as a safe, transparent and responsible online gaming platform.